General Terms & Conditions

General Terms

In these terms and conditions, the “goods” means the goods as indicated on any company forms, price lists, quotations, orders, and invoices.

Prices and Quotations

The price of the goods sold or services rendered shall be as per Rapidtech Digital Solutions prices at the time of the order or quotation.

Rapidtech Digital Solutions has the right to change the prices of the goods from time to time without prior notice to the CLIENT.

The validity of any price quoted is subject to the availability of goods on this website.

Any quote may be changed at any time in the event of any increase in the cost price of the goods, including currency fluctuations. Price increases will only be affected if the goods have not yet been dispatched to the CLIENT.

All pricing on this site is Exclusive of VAT and subject to the availability of stock. Rapidtech Digital Solutions will not be bound by manifest errors and typographical or clerical mistakes in its documents.


Payment for goods sold and services rendered is strictly Cash on Delivery for Nairobi and its environs, Upcountry you pay first unless a credit facility has been approved by Rapidtech Digital Solutions, and in the event of a dispute regarding the amount payable, Rapidtech Digital Solutions’ prices in terms of its standard price list prevailing at the same time of delivery, shall apply thereto and be binding.

The CLIENT shall have no right to withhold payment or apply any deduction or set-off against any payment due to Rapidtech Digital Solutions for any reason whatsoever.

Rapidtech Digital Solutions shall have the right to suspend deliveries and refuse to accept Orders if any amount due by the CLIENT is unpaid.

No credit given, allowance made, or indulgence shown by Rapidtech Digital Solutions in favor of the CLIENT will give rise to any right or entitlement to any further credit, allowance, or indulgence, and no waiver of Rapidtech Digital Solutions’ rights may be implied from any such credit, allowance or indulgence.

The CLIENT hereby acknowledges that should an amount not be paid on the due date, or any cheque tendered as payment is dishonored, the entire balance then outstanding shall immediately become due and payable without any further notice.

The CLIENT is responsible for any bank charges incurred by Rapidtech Digital Solutions when cash deposit payments, forex payments, cheque or dishonored cheque payments are paid into the Rapidtech Digital Solutions bank account.

Rapidtech Digital Solutions reserves the right to suspend service and repairs of goods including warranty services to the CLIENT if any amount due by the CLIENT is unpaid or overdue.

Rapidtech Digital Solutions will only accept cash deposits and cash payments in-store up to the value of KES 300,000 inclusive of VAT.

Payment is strictly reflected in the Rapidtech Digital Solutions bank account for all orders exceeding KES 300,000 inclusive of VAT before any stock will be released. Orders paid via Cheque payment method will only be released once the cheque has cleared.

Proof of payment submitted via SMS/text message, copied into emails, screenshots, or sent as an attachment will ONLY be accepted as valid proof of payment upon confirmation from the Company.

Strictly no refunds will be possible for any returned stock. Credit will remain on the Client’s account for a period of 1 year from the date of refund.

Ownership of all goods shall remain vested in Rapidtech Digital Solutions until Rapidtech Digital Solutions has received payment in full for the goods purchased.

Should Rapidtech Digital Solutions incur costs in the collection of any amount due to it by the CLIENT, the CLIENT shall pay such costs on the attorney-and-CLIENT scale.


The CLIENT hereby confirms that the goods and services on the tax invoice issued duly represent the goods and services ordered by the CLIENT at the prices agreed to by the CLIENT and where performance/delivery has already taken place that the services and goods were inspected and that the CLIENT is satisfied in all respects to the quality and quantity ordered and are free from any defects.

Rapidtech Digital Solutions will accept all written and verbal orders. All such orders and any variations to orders will be binding, subject to these standard terms and conditions, and may not be varied or canceled without prior written consent from Rapidtech Digital Solutions. Rapidtech Digital Solutions will not be responsible for any errors or misunderstandings occasioned by the Client’s failure to make the order in writing. Rapidtech Digital Solutions may require the CLIENT to confirm verbal orders in writing before acceptance of such orders by Rapidtech Digital Solutions.

Orders shall constitute irrevocable offers to purchase the goods in question at the usual prices of Rapidtech Digital Solutions as at the date when the CLIENT places the order of the goods, subject to clause 1.4 above, and shall be capable of acceptance by Rapidtech Digital Solutions by the delivery of the goods, written acceptance or confirmation of the order.

In the event that Goods are not collected within 1 (one) week of placement of the Order, Rapidtech Digital Solutions reserves the right to cancel the Order.


Goods may be guaranteed under the manufacturer’s product-specific warranties only, and all other guarantees and warranties including common law guarantees and warranties in relation to goods and services are hereby specifically excluded by Rapidtech Digital Solutions.

All warranties are immediately null and void in the event of any of the following:

(a) failure to use the goods in accordance with the manufacturer’s instructions and specifications

(b) goods have been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, or improper maintenance

(c) goods have been serviced, repaired, or installed by any person not qualified to do so

(d) goods are not accompanied by the original Tax Invoice

(e) seals on the goods be broken or removed by anyone other than Rapidtech Digital Solutions or its appointed nominee.

Rapidtech Digital Solutions will honor all warranties strictly from the date of purchase from Rapidtech Digital Solutions only.

Lightning and/or surge damage is not covered under the warranty unless otherwise agreed in writing by Rapidtech Digital Solutions. This includes lightning and/or surge damage to the surge-protected power supplies.

Physical and/or liquid damage is not covered under the warranty and all warranties are immediately null and void should any physical and/or liquid damage be detected.

To be valid, warranty claims must be supported by the original tax invoice and the goods must be accompanied by all accessories and power supplies.

Rapidtech Digital Solutions specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. No representation or warranty, including but not limited to statements of capacity, suitability for use, or performance made by employees of Rapidtech Digital Solutions shall be considered to be a warranty by Rapidtech Digital Solutions. Any such statements made shall not give rise to any liability whatsoever nature on the part of Rapidtech Digital Solutions, its employees, subcontractors, or subsidiaries. Rapidtech Digital Solutions will not be liable to the CLIENT for any loss, damage, or expense of any nature, whether direct, special, indirect, or consequential, including but not limited to loss or profits arising out of Rapidtech Digital Solutions’ performance or Clients’ use of the goods or services rendered.

The onus remains on the CLIENT to return goods under/out of warranty to Rapidtech Digital Solutions for inspection/repair/replacement. Upon notification of the inspection/repair/replacement of the unit by Rapidtech Digital Solutions the onus lies with the CLIENT to collect, at their own cost, should no fault be found or the goods are out of warranty. In the event that the goods are confirmed faulty and either repaired or replaced, Rapidtech Digital Solutions will return the replaced or repaired goods to the CLIENT. If there is no stock of replacement goods the CLIENT may request a credit.

No warranties whether express or implied shall apply, other than those provided in this contract.

Rapidtech Digital Solutions may at its own discretion provide replacement equipment in advance of receiving an indicated warranty claim item back from the CLIENT, on an advanced swop basis. Advanced swop will only be offered by prior arrangement and agreement between Rapidtech Digital Solutions and the CLIENT, whereas Rapidtech Digital Solutions maintains the right to refuse any such services and claims. Should the warranty claim equipment be returned to Rapidtech Digital Solutions and no fault is found (NFF) Rapidtech Digital Solutions will invoice the CLIENT in full for the units provided.

The CLIENT indemnifies and holds Rapidtech Digital Solutions (including its employees, subcontractors, or subsidiaries) harmless against all claims of whatsoever nature that may be brought or threatened against Rapidtech Digital Solutions by any third party arising from or in connection with any defect, latent or otherwise in any goods supplied and/or services rendered by Rapidtech Digital Solutions.

Refurbished /Certified Refurbished/ Ex UK Products Warranty

Factory refurbished products/Manufacturer Refurbished are products that have been previously returned to a manufacturer or third-party vendors for numerous reasons, for instance, upgrades of users/consumers, unsold sold in the market or again they may have been defective and subsequently repaired. They are put through a thorough refurbishment and testing procedure to restore them back to their initial condition or status in terms of functionality and performance.

These products may contain pre-used or replaced parts. Some products will be as new, while others may have scratches or other minor dents with signs of wear. Some products are redecorated (repainted).

Factory refurbished products all come with a limited warranty, depending on the purchased item and brand. There’s minimal support directly from the manufacturer or Rapidtech Digital Solutions.


Since some repairs are done by the original manufacturer abroad, the CLIENT hereby acknowledges and accepts that repairs may take up to 12 weeks.

Rapidtech Digital Solutions’ liability in terms of a manufacturer’s warranty is restricted to, in Rapidtech Digital Solutions or the manufacturer’s discretion, the cost of repair or replacement of faulty goods or services or the granting of credit.

The CLIENT will be informed as soon as repairs have been completed.

The CLIENT hereby agrees that any item returned for a repair may be sold by Rapidtech Digital Solutions to defray the cost of such repair if the item remains uncollected for a period of 30 (thirty) days after the CLIENT has been informed that such repairs have been completed.

The onus falls on the CLIENT to return any faulty or warranty items and to collect the repaired/replaced units at their own cost.

Returned Goods

Return of unwanted goods:

In an event that a CLIENT cancels an order and Rapidtech Digital Solutions accepts the return of unwanted goods. Rapidtech Digital Solutions will only entertain such requests if made within 7 (seven) business days of delivery of the goods. The goods must be accompanied by the original tax invoice and must be in their original packaging with all accessories and manuals intact. All items must be returned in “as new” condition.

Rapidtech Digital Solutions reserves the right to offset the value of any goods accepted for return against any amounts due by the CLIENT. Strictly no cash refunds will be paid.

Return of goods that did not match the order:

If the goods do not match what was ordered, the CLIENT is requested to notify Rapidtech Digital Solutions as soon as possible after delivery and the goods must be returned to Rapidtech Digital Solutions within 7 (seven) business days after delivery.

If the goods are returned because they did not match what was ordered and the goods are not in their original condition and repackaged in their original packaging, Rapidtech Digital Solutions may be entitled in terms of the Consumer Protection Act to charge a reasonable amount for use of the goods during the time they were in the CLIENT’s possession, any consumption or depletion of the goods, or for necessary restoration costs to render the goods fit for re-stocking.

Return of defective goods:

The CLIENT may return any defective goods to the premises of Rapidtech Digital Solutions or its nominee at the CLIENT’s own cost. Rapidtech Digital Solutions undertakes to replace such goods with items of the same or similar specification, or repair to working order if the item is still under warranty. Replacement units can be in the form of new or refurbished units at Rapidtech Digital Solutions’ discretion. No refunds will be considered in respect of the return of defective goods.

Delivery information

Rapidtech Digital Solutions reserves the right to charge delivery fees, as and when necessary at specified rates.

Any delivery note (copy or original) signed by the CLIENT and/or its authorized representative and/or its nominated agent and held by Rapidtech Digital Solutions shall be prima facie proof that delivery was made to the CLIENT.

Rapidtech Digital Solutions shall be entitled to split the delivery of the goods ordered in the quantities and on the dates it decides, with the prior consent of the CLIENT, which consent shall not be unreasonably withheld.

In the event of the CLIENT choosing to engage its own third party to transport the goods, the CLIENT indemnifies Rapidtech Digital Solutions against any claims of any nature whatsoever that may arise from such an agreement, or the performance thereof.

Rapidtech Digital Solutions is entitled to engage a third party on its behalf to transport all goods purchased by the CLIENT to the delivery address stipulated by the CLIENT, and the costs of such delivery and transport shall be for the CLIENT’S account.

If the CLIENT wishes to receive delivery of the goods by a more expensive method of transportation than that normally used by Rapidtech Digital Solutions, the CLIENT shall make such request in writing and, in the event that Rapidtech Digital Solutions agrees to arrange such special delivery the additional charges shall be debited to the CLIENT’s account and shall be payable by the CLIENT.

Rapidtech Digital Solutions does not guarantee that the goods will be delivered on any particular date and time, and the CLIENT shall have no claim against Rapidtech Digital Solutions in respect of any loss occasioned by any reasonable delay in delivery of any goods ordered and/or services rendered, nor may the CLIENT cancel any order by reason of such reasonable delay. A delay that is not due to any fault on the part of Rapidtech Digital Solutions shall be deemed to be a reasonable delay.

The CLIENT must inspect the goods on receipt and be satisfied that the goods conform in all respects to the quality and quantity ordered and are free from any defects.

Incomplete or partial deliveries or goods damaged in transport must be reported to Rapidtech Digital Solutions’ head office within 2 (two) business days of receipt.

All goods taken on an evaluation, approval, or demonstration basis or all goods taken on consignment by the CLIENT are deemed sold to the CLIENT within 7 (Seven) working days of an issue if not returned to Rapidtech Digital Solutions in perfect condition in the original packaging and with all accessories and manuals intact.

Payment Methods

Cash Payments – Applicable in Nairobi

We accept Cash Payments. This is applicable for Pay on Delivery orders within Nairobi and its environs

MPESA Payment.

Go to Safaricom SIM Tool Kit/MySafaricon App, select M-PESA menu, select “Lipa na M-PESA“

Select “Till Number“

 Select “Enter till no.“, Enter Rapidtech Digital Solutions Lipa na M-PESA Till Number 9099915, and press “OK”

 “Enter Amount: (Total shown on Invoice/Checkout page)

Enter your M-PESA PIN and press “OK”

Forward confirmation Message to us via WhatsApp or SMS (+254 (0) 722 555 289

This is applicable for all orders, both in Nairobi & upcountry besides large orders over KES 300,000

Bank Deposit /EFT

You can deposit payment for your order directly into our NCBA Bank account. We check our bank account for new payments every day but depending on your banker it can take 72 hours or more for your payment to reflect on our side. To ensure that we can reconcile your payment quickly please make sure you follow the instructions carefully and include a reference with your payment.